Shipping Policy

1. Processing Time

Because many products are handmade, made to order, small-batch, or finished in-studio, please allow up to 4 weeks for processing before shipment unless a different timeline is stated on the product page.

Processing time is separate from carrier transit time.

2. Shipping Timeline

Once your order has been processed and shipped, delivery timing will depend on the shipping carrier, destination, and service selected at checkout.

We are not responsible for carrier delays, weather delays, customs delays, or delivery issues caused by incorrect shipping information provided by the customer.

3. Shipping Address Accuracy

Please review your shipping address carefully before placing your order. Jola Sola Studios is not responsible for orders shipped to an incorrect address provided at checkout.

If you need to request an address change, contact us as soon as possible at [Contact Email]. We cannot guarantee changes after an order is placed.

4. Order Delays

If we are unable to ship within the stated or expected timeframe, we may contact you regarding the delay and next steps.

5. Lost, Stolen, or Damaged Packages

Once an order is handed off to the carrier, shipping movement is outside of our control. If your package is lost, stolen, or delayed in transit, please contact the carrier first and then email us at [Contact Email] so we can assist where possible.

If an item arrives visibly damaged, contact us within 5 days of delivery with:

• Your order number

• Photos of the item

• Photos of the packaging

• Photos of the shipping label

We review shipping-damage claims case by case.

6. International Shipping

If international shipping is offered, customers are responsible for any customs duties, import taxes, VAT, or additional fees charged by the destination country.

7. Separate Shipments

Some orders may arrive in separate packages if items are made, packed, or fulfilled on different timelines.

8. Contact

For shipping questions, contact:
studio@jolasola.com